Terms of service

These terms of service (the “Terms”) apply to all services provided by MB „DRONO" (brand DRONO.LT) in the Republic of Lithuania.

By ordering a service – by phone, email, website form, or other channels – you confirm that you have read these Terms and our privacy policy.

If you place an order on behalf of a legal entity, you confirm that you are authorised to conclude a contract on its behalf.

We provide professional drone services, including:

• Search and rescue (SAR) – locating missing people and animals with thermal imaging, GPS coordinates, and coordination with family or volunteers.
• Thermal inspections – roofs, solar panels, real estate, infrastructure, and other objects from the air.
• Reports – structured deliverables with photos, thermal frames (where applicable), GPS markers, and recommendations.
• Free lost-pet poster generator – a self-service tool on the website; you create and distribute poster content yourself.

Trial flight – a free, limited demonstration with no obligation to order the full service.

• You submit an inquiry with an object description, location, preferred timing, and contact details.
• Within 24 hours on business days we respond with an indicative quote or follow-up questions. For urgent SAR cases we aim to respond within 1–2 hours – depending on location and availability.
• Once price, scope, and timing are agreed – we confirm the order by email or invoice.
• We perform the flight and deliver the report within 24–48 hours unless otherwise agreed.

Prices shown on the website and price list are indicative. The final price depends on object size, terrain, distance, urgency, weather requirements, and additional services (e.g. repeat flight, rapid response).

Prices are quoted excluding VAT unless stated otherwise. VAT is applied in accordance with applicable law.

Payment – by bank transfer against invoice unless otherwise agreed in writing. For large projects (from €1,000) an advance payment may be required.

• Ensure lawful access to the flight zone and, where required, obtain landowner or manager consent – we help coordinate, but responsibility remains with the client.
• Inform us of obstacles, livestock, fenced areas, airspace restrictions, and other risks.
• Be reachable at the agreed time or appoint a responsible person on site.
• Do not publish or share the report with third parties without written consent where confidentiality is marked on the report.

Flights are conducted in compliance with EASA requirements, Lithuanian law, and safety procedures. A flight may be postponed or rescheduled due to adverse weather (rain, snow, wind above safe limits), temporary flight zone restrictions, or force majeure.

• If postponed at our initiative – we reschedule free of charge.
• If the client cancels less than 24 hours before the agreed time – we reserve the right to charge a partial preparation fee (up to 30% of the order value) if this was agreed in writing in advance.
• In SAR missions the priority is safety and operational effectiveness; the flight plan may change in real time according to the situation.

We operate as an EASA-certified operator. We hold civil liability insurance for professional flights.

Liability for direct losses is limited in accordance with the Civil Code of the Republic of Lithuania and the specific agreement – typically not exceeding the amount paid for the relevant order, except where mandatory law applies (intentional fault, personal injury, etc.).

We are not liable for decisions made based on the report without further consultation with the relevant specialists. We do not guarantee that all defects will be visible from the air – some issues may be hidden under roofing, insulation, or structures.

Reports, photos, and thermal images created for an order are provided to the client for the agreed purpose (internal assessment, negotiations, repair planning, insurance or project documentation – as agreed).

DRONO.LT may use anonymised or client-approved frames in portfolio and marketing only with explicit consent.

Website content, design, and software (including the poster generator) belong to MB „DRONO" and may not be copied without permission.

Contact and inquiry data provided when ordering is processed in accordance with the privacy policy. The contact form and CRM system are used to manage inquiries – email automation is not enabled; notifications are reviewed manually.

For details, see the Privacy policy section.

Terms may be updated by publishing a new version on the website. Existing orders are assessed under the version in force at the time of ordering unless otherwise agreed.

Disputes are sought to be resolved by negotiation. If unsuccessful – disputes are settled in the courts of the Republic of Lithuania under the jurisdiction of MB „DRONO"'s registered office, applying Lithuanian law.